- How do I get Started?
Simply create an account, and follow our step-by-step process to generate the required legal documents.
We've designed the process to be as user friendly as possible - all the information you need to complete the legal document is provided in the interface.
- What if I make a mistake during the process?
Our platform includes built-in error checking to ensure that you do not make any mistakes that might void your legal document.
If you've already completed your order, you can rely on our 7 day free edit period, and just edit your document direcly in the interface and your document will be updated immediately.
- How are your drafting services so cheap?
The most expensive part of legal services are lawyers.
To bring down the costs, instead of having lawyers manually draft each document, we've automated and streamlined the process so that they only engage in necessary reviews.
This lowers lawyer hours, and eliminates costly overheads associated with traditional law firms.
- Are the documents drafted on WillCraft legally valid?
The documents generated are 100% formally valid.
We're owned by a law firm, and have lawyers on hand to review your document if you choose - simply select a time-slot in the interface to schedule a review.
- Is it safe to enter my personal information on your platform?
We take your privacy seriously and have robust security measures in place to protect your data.
We store our data on Amazon S3 servers, which are best in class and are certified under the Multi-Tier Cloud Security Standard set by the Infocomm Media Development Authority of Singapore (IMDA).
- I've got a previous Will done by a lawyer. What do I do to update the Will?
In Singapore, there are two ways of updating a will - (1) via a codicil, and (2) simply doing another will.
Codicils are rarely used because of it's complexity and costs.
Accordingly, we recommend that you simply do another Will that revokes your old one. Our wills automatically includes a revocation clause to ensure that this is covered.
- I've got a previous Will done by a lawyer. Can WillCraft update it for me?
All our wills include revocation clauses that revoke your previous Will.
Accordingly, all you need to do to 'update' your will is to do a new Will with WillCraft, and it will automatically overwrite the old one.
- Do I need to enter details of all my assets in order to complete the Will?
WillCraft allows you to allocate your assets generally. An example of a general allocation is where you would like to give all your assets to your children equally.
If you decide to make such a general allocation, you would not need to provide details of all your assets to complete the Will.
- Can I appoint non-Singaporeans to be Executors for my Will?
- Yes, you may appoint non-Singaporeans to be Executors for your Will.
- Can non-Singaporeans be the beneficiaries for my Will?
- Yes, non-Singaporeans can be beneficiaries for your Will.
- Am I able to do a Will at your office instead of online?
Unfortunately, we do not offer in-person services.
However, should you require such a service, you may visit our parent firm's website at guardianlaw.com.sg.
- Can non-Singaporeans be testamentary guardians for my Child?
- Yes, non-Singaporeans can be testamentary guardians for your child.
- How do I get a copy of the Will after it has been completed?
- Simply log in to your account and download the Will.
- Do I need to go down to your offices after I've completed the online process for a Will?
- Unless you've scheduled a lawyer's review, you do not need to visit our offices. The Will may be downloaded from our platform, and instructions for completing and executing the Will are provided in the interface.
- How long does it take for my LPA to be approved?
- With the digitalisation of the LPA process, it now takes 4 weeks for your LPA to be approved! You will receive notification informing you of its status.
- Will I get a hardcopy of my LPA?
- Unfortunately you will not receive a hardcopy of your LPA. However, you can always access it when you log into the Office of the Public Guardian Online Portal with your SingPass. If you still want a hardcopy, you can just print a copy from there!
- Will my Donee have access to the LPA?
- Yes they will! They just have to log in to their Office of the Public Guardian Online Portal profile and it will be on their homepage!
- I do not have a mobile phone. Can I still make an LPA?
- Yes, you most definitely can. Visit a certificate issuer and they will assist you in making a hardcopy LPA! However, if you do have a mobile phone but no SingPass app, you are encouraged to download the app as the online method is so much faster!
- Will my Donee be able to make decisions on my behalf even though I am still mentally sound?
- No they can’t! In order to activate an LPA, the Donor must be brought to a registered medical practitioner and declared to lack mental capacity in making decisions on their personal welfare and personal property and affairs.
- Can my Donee abuse their powers after my LPA is activated?
- It may happen but they won’t get away with it! The Office of the Public Guardian watches your Donee very carefully. They are required to act in your best interest and to abide by the Code of Practice. Your Donee will be expected to keep records of how you are looked after. They would also need to collect all receipts for your expenditures including medical bills, daily groceries and even your property tax.
- I can’t find a Donee. What can I do?
- You can consider appointing a Professional Donee to act on your behalf. A Professional Donee are professionals from selected professions such as lawyers, accountants and social workers. A Professional Donee must fulfil a qualifying criteria and pass a certification course before they can register with the Office of the Public Guardian as a Professional Donee. Hop onto the Office of the Public Guardian website where a list of Professional Donees is provided.
- Can I revoke my LPA?
- Of course you can! As long as you have mental capacity, you can revoke your LPA at any time. You need to inform the Office of the Public Guardian and your Donee that you are revoking your LPA.
- I’m worried that I can’t fill up the form properly. What can I do?
- The online process looks daunting but don’t worry. Approach a certificate issuer and they can explain every section to you. They will guide you through the online process of making your LPA!
- Who is a certificate issuer?
- There are 3 types of professionals that you can approach to complete your LPA - medical practitioners accredited by the Office of the Public Guardian, practising lawyers and registered psychiatrists.
- Where can I find a certificate issuer?
- You can easily find a certificate issuer at the Office of the Public Guardian website. We’ve made it easy for you! Just click here.
- What do I need when I certificate issuer?
- You need to bring your mobile phone that has the SingPass app installed! Your signing will be done digitally. Don’t worry, the certificate issuer will guide you on how to digitally sign your LPA!